Welcome to the MCOL Blog

Please join the discussion with our panel of experts, as we cover a wide range of important topics shaping the business and future of health care.


Need to drive MA plan membership? Don’t ignore your Marketing and Sales strategy

By Ben Kline, Business Development and Joel Andersen, Vice President, Marketing - Lumeris, September 19, 2017

After considerable due diligence, your organization has decided to launch a Medicare Advantage (MA) plan. You evaluated the market and current MA enrollment. You examined market competitors, such as provider-sponsored organizations, regional insurance firms, and large national organizations. You gauged potential competitor responses, trying to figure out.............Click to continue


Nine Things to Know About Current Opioid Misuse from a New SAMHSA Report

By Clive Riddle, September 15, 2017

The HHS agency SAMHSA (Substance Abuse and Mental Health Services Administration) has released a new 86-page report: Key Substance Use and Mental Health Indicators in the.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, September 15, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Health Care's Juicero Problem

by Kim Bellard, September 8, 2017

Bad news: if you were still hoping to get one of the $400 juicers from Juicero, you may be out of luck. Juicero announced that they were suspending sales while they seek an acquirer. They'd already dropped the.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, September 9, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Are you ready to meet the challenge of managing member identities?

By Claire Thayer, August 31, 2017

Healthcare consumers believe that their providers and health plans are taking measures to protect their digital healthcare data, yet a recent Accenture survey on Healthcare Cybersecurity and Digital Trust finds.............Click to continue


Fighting Over Who The Healthcare Punching Bag Should Be: Health Plans vs. Pharma

By Clive Riddle, August 25, 2017

Earlier this month the Doctor-Patient Rights Project released Not What the Doctor Ordered: Barriers to Healthcare Access for Patients an eighteen page report presenting consumer survey results regarding health insurance coverage denials. The Project issued.............Click to continue


Medicare Advantage plans are rethinking member experience

Kristin Rodriguez, Health Plan Alliance. August 18, 2017

One of my favorite moments during our Medicare Advantage Value Visit, July 19-21 was when Melissa Smith, Vice President, Stars & Quality Innovations with Gorman Health Group said the highest performing.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, August 18, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Employer Surveys Project 2018 Cost Increases in the Five Percent Range

by Clive Riddle, August 11, 2017

The National Business Group on Health has released results from their Large Employers’ 2018 Health Care Strategy and Plan Design Survey, which projects the total employer cost of providing medical and.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, August 11, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


More on Medicaid Satisfaction: J.D. Power finds Medicaid Members More Satisfied Than Commercial Plan Members

by Clive Riddle, August 4, 2017

Recently, we posted about The July 10 , 2017 Research Letter published in JAMA, A National Survey of Medicaid Beneficiaries’ Expenses and Satisfaction With Health Care, which found that “Medicaid enrollees gave their overall health care an average rating of 7.9 on a 0 to 10 scale. Forty-six percent gave their.............Click to continue


Health Care's Kodak Moment

by Kim Bellard, July 26, 2017

For those of us of a certain age, a "Kodak moment" connotes a special event that should be captured by a photo.  For younger generations, the term probably doesn't mean anything, because they don't know what Kodak is.  That's why, for some, "Kodak moment" has come to suggest.............Click to continue


State Employee Benefit Plans Provide Insight Into Overall Group Benefit Trends

By Clive Riddle, July 20, 2017

The Summer 2017 edition of Data, Segal Consulting’s publication providing research findings on public sector employee benefits, presents findings from their 2017 State Employee Health Benefits Study. As states are.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, July 14, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Medicaid Patient Satisfaction: High Despite Naysayers and Longer Wait Times

By Clive Riddle, July 13, 2017

The July 10 , 2017 Research Letter published in JAMA, A National Survey of Medicaid Beneficiaries’ Expenses and Satisfaction With Health Care, and authored by researchers at the.............Click to continue


Healthcare 2017 Viewed Through Brokers’ Lens

by Clive Riddle, July 7, 2017

With the onset of the ACA at the start of this decade, if one asked how brokers would view the world of healthcare seven years later, some would have answered “who cares – they will become irrelevant.” But flash forward to 2017 and here they are, continuing to play the role they have always played, even though.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, July 7, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, June 30, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Top Challenges Facing Healthcare Executives

By Claire Thayer, June 29, 2017

Complying with government requirements and mandates continues to be one of the top challenges healthcare executives face along with.............Click to continue


Health Care Goes to the Mall

by Kim Bellard, June 29, 2017

It's either auspicious or ironic: decades after other retail industries, health care is coming to the mall. These are not, generally, good days for the malls. We've all seen.............Click to continue


A virtual tour of new studies on virtual visits

By Clive Riddle, June 23, 2017

The Advisory Board reports that “up to 77% of consumers would consider seeing a provider virtually—and 19% already have,” according to just published results.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, June 23, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


A Dozen Takeaways From PwC’s Medical Cost Trend: Behind the Numbers 2018 Report

By Clive Riddle, June 16, 2017

PwC’s Health Research Institute has released Medical Cost Trend: Behind the Numbers 2018, their twelfth annual report projecting the growth of private sector medical costs in the coming year and identifying the leading.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, June 16, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Centura Health Shares Strategies for Reducing Readmissions in Bundled Payment Arrangements

By Clive Riddle, June 9, 2017

Two experts from Centura Health, the Colorado based healthcare system shared their organization’s strategies in reducing readmissions in bundled payment arrangements for total hip and knee replacements, as part of.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, June 9, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


In your member enrollment process leaving you exposed?

By Claire Thayer, June 2, 2017

In September last year, the Government Accounting Office released a new study on findings from its undercover enrollment eligibility testing of federal and selected state marketplaces. As part of the study, GAO submitted 15 fake.............Click to continue


Friday Five: Top 5 healthcare business news items from the MCOL Weekend edition

By Claire Thayer, June 2, 2017

Every business day, MCOL posts feature stories making news on the business of health care. Here are five we think are particularly important for this week.............Click to continue


Nine Things to Know About J.D. Powers 2017 Member Health Plan Study Results

By Clive Riddle, June 2, 2017

J.D. Powers has just released their 2017 Member Health Plan Study Results. J.D. Powers tells us this 11th annual study “measures satisfaction among members of.............Click to continue


Previous Posts...


MCOLBlog Team

Kim Bellard
KB Consulting
Columbus, OH

Krista Burris
Healthcare Strategy Consultant
San Francisco Bay Area

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William DeMarco
President
DeMarco and Associates
Rockford, IL

gelbsm.jpg

Laurie Gelb
Vice President
ORC International
Seattle, WA

Dan Juberg
Vice President, West
Lumeris
Los Angeles, CA

Nate Kaufman
Managing Director
Kaufman Strategic Advisors
San Diego, CA

Cyndy Nayer
Founder and CEO
Cyndy Nayer's Center of Health Engagement
CyndyNayer.com

Lindsay Resnick
Chief Marketing Officer
KBM Group: Health Services

Clive Riddle
President
MCOL
Modesto, CA

Marshall Riddle
Senior Analyst
MCOL
Modesto, CA

Claire Thayer
Vice President
Business Development
MCOL
Portland, OR