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Five Questions for Kelly Proctor, Physical Environment Sector Lead, DNV GL Healthcare: Post-Webinar Interview

By Claire Thayer, June 28, 2018

Recently, Kelly Proctor, Physical Environment Sector Lead, DNV GL Healthcare, participated in a Healthcare Web Summit webinar discussion on Workplace Violence, Security Vulnerability Analysis, and Ensuring Sound Security Management. If you missed this informative webinar presentation, watch the On-Demand version here. After the webinar, we interviewed Patrick on five key takeaways from the webinar:

 1. What is ISO 9001?

Kelly Proctor: ISO 9001 is a Quality Management System that ensures risk based thinking and continual improvement.

2. Why introduce ISO 9001 to hospitals and tie this to the accreditation process?

Kelly Proctor: ISO 9001 when implemented properly will ensure that the hospital considers all risks both internally and externally while building an effective Quality Management System. The Quality management system will be the infrastructure for all the other standards and requirements for the organization as well as serve as the quality improvement program forcing the hospital to consider risks, both internally and externally. A strong ISO 9001 program will improve processes and sustainability.

3. Your webinar focused on Security Management and specifically NFPA 99 2012 Chapter 13.  Can you define this for our audience?

Kelly Proctor: All CMS reimbursed hospitals are required to follow the National Fire Protection Agency (NFPA) 99 2012 Edition and NFPA 101 2012 Edition standards. CMS allows hospitals to exclude Chapters 7, 8, 12 and 13 of the NFPA 99 2012 standards however DNV-GL does not allow its client hospitals to exclude chapters 12 (Emergency Management) and Chapter 13 (Security Management). Chapter 13, has a focus on the security of the hospital and requires the hospital to identify its security risks, areas to be secured, abduction risks and security measures, Work Place Violence and more.

4. In your discussion on the value of conducting a thorough Security Vulnerability Analysis (SVA), you've indicated that this should be considered as living document.  Can you tell us more?

Kelly Proctor: The SVA should be considered a living document because as your security risks change so should your SAV. NFPA 99 requires an annual review of the SVA however if there are changes in the hospital risks the SVA should be adjusted to reflect these changes.

5. What are the 7 building blocks for developing an effective workplace violence prevention program?

Kelly Proctor: These 7 building blocks can be found in the NIAHO standards Revision 18 under the interpretive guidelines. They are as follows:

• Establishment of a Threat Assessment Team

• Hazard Assessments

• Workplace Hazard Control and Prevention

• Training and Education

• Incident Reporting, Investigation, Follow-up and Evaluation

• Recordkeeping

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